FAQs

Will FrontLine Solutions (RMS) schedule my surfaces?
RMS gives you the capability of scheduling multiple surfaces per facility.  Surface types include ice sheets, fields, courts, etc. – whatever you need to schedule in your facility.

What about party rooms?
RMS allows you to schedule parties and create your own user defined party packages.

Will I need a separate Point of Sale System?
No.  RMS includes a fully integrated touchscreen based point of sale system for the entire facility.  This includes your registration desk, concessions/snack bar areas as well as your retail shop.  There is even full retail inventory control.

How about my in-house programs?
You can define your own in-house programs such as Camps, Clinics, Learn to Skate, etc.

Will I need to use a 3rd party program for Invoicing?
RMS produces invoices that can be generated by date, date range, customer or program type.  Invoices can be mailed or emailed.

Can I display my daily schedules on Monitors throughout my facility?
Yes.  RMS integrates to VGA Monitor Displays showing the surface, activity, time and locker room assignment.

I’d like to use customer cards, is this possible?
Yes.  RMS allows you to give your customers in-house cards.  These can be used for member cards, access control and gift cards.  The system also allows for in-house pre-paid debit cards.  This is great for parents who want to put money on account for the kids.

Can I sell from the web?
Yes.  RMS offers an integrated web connect service that allows for online sales and transactions.   Transactions are integrated between the web and the facility eliminating duplicate data entry.

What hardware is required to operate RMS.
RMS operates on standard PC equipment.  This can be supplied locally or through FrontLine Solutions. 

Am I all alone in getting this up and running?
No.  FrontLine offers onsite training and installation as well as product enhancements and upgrades.  There is ongoing help desk assistance as well.