Ticket Manager: Solutions
Facility problem: Various operations that don't communicate.
One system runs ticketing, another system runs your retail shop, and yet another runs your concessions. These systems don’t work with each other and you have endless piles of sales reports that don’t look the same! Your staff only knows how to operate one particular part of the facility, thus limiting their efficiency and value.
If you are using multiple systems to manage your facility, you are simply wasting time and money!
The FrontLine Solution: Handle all business transactions from one system.
Automation software can integrate, automate, standardize and manage all facility transactions including season ticket sales, group ticket sales, retail store sales & inventory, concession sales, invoicing, online ticketing and more! All of the interactions with multiple sales reports you've been handling manually are now streamlined for faster, more efficient operations without duplication or costly human error.
Facility Problem: Current systems lack key marketing functions.
Facility operators and owners know that an active and aggressive marketing plan is essential in running a successful business. The key to successful marketing is focused direct mail and email campaigns based on specific ticket packages and programs you are promoting.
The FrontLine Solution: Automate your marketing.
Frontline’s TicketManager can be utilized as a marketing tool. It can further help you stay competitive by automating your entire marketing effort. The fan data that you generate is stored in a central database which you can easily access to create targeted marketing campaigns. It's the easiest, most efficient way to keep fans coming back and attract new ones.
To accomplish this task, all you need to do is specify your target fans. Then simply launch the "create e-mail" programs and your list is now joined to an email with the program information and a hot link back to your web site for information. For non-email fans, print their names and addresses to standard label formats and affix them to a mailer for instant distribution.
Facility Problem: Using multiple systems prohibits staff multi-tasking.
Baseball operators and owners know that an effective staff must wear many hats throughout the season. The ticket sales staff may need to assist in the Retail Store. The concessions staff may need to assist in the Ticket Office during those sold-out games! Training your staff to use multiple systems can waste time and money. You will realize errors when putting staff members on a system that they are not comfortable with.
The FrontLine Solution: Train your staff on one system for the entire facility.
With the Frontline system, your staff will feel at ease when asked to pull duty in another location of the facility. Because each business area is utilizing the same software, it has the same look and feel of where they feel comfortable. A ticket sales staff member will have no problem jumping in on the concessions register. A concessions staff member can easily sell merchandise in the Retail store.
Make your staff members even more valuable to your business as they show they can assist wherever needed. Train your staff on one system and you will begin to see results immediately!
